Operations Delivery Coordinator

The Role

Working with the End User and Collaboration Services Operations Management Team and assigned IT Project Management Office, the primary role of the Operations Delivery Manager is to respond to specific business requirements to deliver services and changes both through BAU and project activities.  Such activities may include the delivery of service enhancements, deployment of new End User and Collaboration technology standards, responding to Real Estate changes and any items agreed by End User and Collaboration leadership.

Tasks

• Assist in the delivery of agreed service changes, enhancements and new End User and Collaboration standards
• Coordination of strategic workplace change delivery activities, including the delivery of the Local Office Technology Refresh programme
• Drive and/or assist with PMO activities and ensure an orderly transition of change into End User and Collaboration Services standard operations and support
• Develop or contribute to detailed plans for any proposed service or support changes to be reviewed by EU&C Leadership and communicated throughout the Technology teams.
• Develop and maintain strong relationships with vendors and/or service partners to ensure constant alignment of service to WTW service standards and expectations
• Hold routine meetings with other Operations Delivery managers (within region and across regions) to ensure regional operations are globally aligned
• Where required, act as Subject Matter Expert to provide technical consultation delivery and support to relevant End User and Collaboration Services technology solutions
• Escalate regional service and support risks to WTS Leadership, as appropriate
• The position may require domestic and international travel, occasional night and/or weekend work and manual handling of office equipment