Lead Case Manager AMH - INTERNAL ONLY

RBH has an exciting new opportunity for a Lead Case Manager to join our team of Life Changers! The selected individual will perform difficult professional and administrative work maintaining client records, providing quality behavioral support, monitoring the provision of services provided by Case Managers, and related work as apparent or assigned. Work is performed under the limited supervision of the Program Supervisor. Supervision is exercised over subordinate personnel.

Essential Functions

Supervises and oversees the work of Case Managers; coaches, counsels, disciplines, and evaluates staff performance; tracks attendance/personal leave; addresses complaints and resolves problems of staff.

Provides direct case management to clients; develops, implements, reviews, revises, and monitors individualized service/treatment plans, behavioral contracts, and transfer/discharge plans.

Provides client services including supportive counseling, psycho-educational and group counseling, family counseling, cognitive behavioral therapy, etc.

Assists with intake/assessments, home visits, admission procedures, initial paperwork, and case assignments; coordinates and gathers data to assist with admissions.

Coordinates with community partners and facilitates service linkages.

Provides crisis intervention and prevention services.

Conducts client and community partner outreach activities, coordinates program support initiatives.

Provides supervision and consultation during training, team meetings, quality assurance, caseload assignment, individual and group sessions.

Facilitates biweekly case reviews; conducts chart audits.

Prepares a variety of reports; prepares and maintains client charts and other records.

Collaborates with principal, CIS, parents, teachers, behavioral aides, nurse, security specialist and other professionals.

Coordinates public relation activities; establishes and maintains professional relationships.

Attends meetings, stuffings and conferences as they relate to client, staff, and program needs.

Knowledge, Skills and Abilities

General knowledge of community and agency resources and programs of regional and state sources for the community service population; general knowledge of interviewing and supportive counseling techniques; general knowledge of social casework techniques; general knowledge of human development and behavior; general knowledge of the theories, principles and techniques of individual, family and group therapy; ability to solve problems within scope of responsibility; ability to analyze facts and exercise sound judgment in arriving at conclusions; ability to communicate complex ideas effectively, orally and in writing; ability to prepare clear and concise reports; ability to establish and maintain effective working relationships with clients, associates, community partners, medical personnel, law enforcement and the general public.