Front and Back of House Assistant Directors

Who is Chick-fil-A White Oak Village and Chick-fil-A Nine Mile Rd and N Laburnum Ave?

We’re here to serve. We keep the needs of Operators, their Team Members and customers at the heart of our work, doing what is best for the business and best for them.

We’re better together. It’s through teamwork and collaboration that we do our best work. We’re an inclusive culture that leverages the strengths of our diverse talent to innovate and maximize our care for Operators, their Team Members and customers.

We are purpose-driven. We model our Purpose every day, connecting our work and daily activities to our business strategy, supporting each other’s efforts to be good stewards who create positive impact on all who come in contact with Chick-fil-A.

We pursue what’s next. We find energy in adapting and re-inventing how we do things, from the way we work to how we care for others.

We are a culture of care.

An Assistant Director is responsible for:

• Delivering crave-able food, in a timely manner, that meets or exceeds Chick-fil-A Quality Requirements
• Becoming proficient in all FOH operations
• Cash accountability
• Coaching the behaviors of FOH Captains and Team Members
• Developing leaders in such a way that they are operating as a motivated, high-performance team that embodies the vision of the business, through goal-setting and regular performance feedback
• Approve shift changes among Team Members
• Ensure that FOH Team Members and Captains find appropriate coverage for call-offs and no shows
• Monitor actions that do not meet CFA standards and execute accountability documentation for Team Members and Captains who fail to meet expectations