FOH Manager

The FOH Manager works with Latitude's General Manager and Executive Chef to create exceptional experiences for� our guests. The right candidate will lead FOH staff in a fast-paced restaurant environment to ensure a seamless culinary experience for our guests. You will be the ambassador of hospitality, managing hosts, servers and bartenders to make sure very guests leaves wanting to return!

Managing the FOH staff means you will be scheduling, training, and ensuring all guest's desires are being met. The right candidate will lead the team and have full focus on delivering an exceptional experience. Being average is not acceptable and you will provide gentle pressure to the staff to make sure goals are met. You'll oversee the dining room, check-in with customers and balance seating capacity. We'll expect you to lead by example to uplift our staff during busy moments in our fast-paced environment. Responsibilities include but are not limited to:

• Coordinate daily Front of the House and Back of the House restaurant operations

• Deliver superior service and maximize customer satisfaction

• Continuously touching tables and getting to know guests

• Responding efficiently and accurately to customer complaints daily online and in person.

• Regularly review product quality and research new vendors

• Organize and supervise shifts

• Appraise staff performance and provide feedback to improve productivity

• Manage restaurant's good image and suggest ways to improve it

• Control operational costs and take BWL inventory

• Promote the brand in the local community through social media and restaurant events

• Expedite food when necessary to ensure food quality and ticket times are being met.

• Supervise the training of both new and current employees to make sure they are hitting all steps of service and providing an experience that is above and beyond.

• Oversees opening and closing tasks and balances daily and nightly cash drawers.