Admissions Counselor I- PRN (Willow Grove)

Position Summary: Malvern Health is currently seeking a PRN Admissions Counselor I to work 11:00am-11:30pm on Saturdays and Sundays (every other weekend) with occasionally picking up shifts during the week. The Admissions Counselor I answers admissions inquiries and facilitates admissions process to the appropriate site for intake. Provides Initial contact with referral sources and potential patients, coordinates the referral and intake process, completes all required computer data entry, maintains communication with referral sources, families, patients and unit staff. The Admissions Counselor I also completes pre-certification with patients insurance company to ensure access to appropriate services. The position is also eligible for shift differentials.

Summary of Essential Position Functions:

• Documents current needs/problems and past medical, psychiatric, drug and alcohol history. Documents in electronic record as directed.
• Responds to and directs emergency situations as necessary.
• Greets family members and patients once they arrive. Escorts patients and family members to waiting room and explains to family members and patient the admissions process and services offered.
• Explains the consent and intake forms and obtains patient signatures for each form.
• Obtains insurance authorizations from the insurance companies, and documents the authorization information accurately and relays the information to the appropriate department i.e.- billing, utilization management, and nursing
• Informs patient and families of authorization or insurance recommendations.
• Communicates pertinent clinical information for unit hand-off
• Works positively and cooperatively with other team members to facilitate good patient care. This includes clear interdepartmental communication to include notification to nursing and clinical aides of expected admissions time and notification to nursing of the substance the patient is using. Patient code is created.
• Participates in continuing education (in- services & other trainings) to reach professional growth.
• Follows all infection control practices.
• Prepares and certifies the accuracy of the midnight census.
• Performs other duties as assigned.

Supervisory Responsibilities: N/A

Line of Promotion: From this position: Admissions Counselor II/Shift Supervisor

Qualifications: To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. This position requires individuals that are client focused; team oriented; great interpersonal and communication skills; flexible to sudden changes in workload, emergency or staffing; dependable; problem solving skills; focused on compliance and performance quality. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High school diploma or equivalent required, bachelors degree preferred. Knowledge of addictive diseases preferred. Healthcare, Admissions, Insurance experience preferred.

Technical/Computer Skills: MS Office, billing software, telephone, and other office equipment. EMR experience preferred.

Work Environment and Hazards: No hazardous conditions. Weather protected. No hazardous conditions. Protected from weather conditions. Risk of exposure to communicable diseases. Possible exposure to intoxicated, disruptive and agitated patients.

Physical Requirements: Ability to communicate verbally and in writing. Physical agility to manage patients. Push, pull and lift up to 40 pounds. Intermittent sitting, standing, walking, bending, and stooping. Drug and alcohol free as evidence by negative results of post-offer, pre-employment urine drug screen.

Travel Required: No

Emergency Classification: Essential Personnel

Qualifications: To perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  This position requires individuals that are client focused; team oriented; great interpersonal and communication skills; flexible to sudden changes in workload, emergency or staffing; dependable; problem solving skills; focused on compliance and performance quality. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.                          

Work Environment and Hazards: No hazardous conditions. Weather protected. No hazardous conditions. Protected from weather conditions. Risk of exposure to communicable diseases. Possible exposure to intoxicated, disruptive and agitated patients.        

Physical Requirements: Ability to communicate verbally and in writing.  Physical agility to manage patients.  Push, pull and lift up to 40 pounds.  Intermittent sitting, standing, walking, bending, and stooping.  Drug and alcohol free as evidence by negative results of post-offer, pre-employment urine drug screen.

Education and/or Experience: Master’s degree in Counseling, Psychology or Human Services field, licensed RN or Masters in Social Work.

Technical/Computer Skills: MS Office, billing software, telephone, and other office equipment. EMR experience preferred.   

*Malvern Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.*