Position Overview: As a Service Technician, you will work closely with restaurant and hospitality managers to deliver comprehensive service solutions for a wide range of commercial kitchen equipment. This includes cooking, refrigeration, ware-washing, and other specialized food service appliances. You will leverage your mechanical aptitude and troubleshooting skills to ensure equipment is maintained and repaired to the highest standards.
Responsibilities:
Collaborate with restaurant and hospitality managers to provide service solutions for commercial kitchen equipment, including cooking, refrigeration, and ware-washing units.
Diagnose and repair commercial kitchen equipment by demonstrating mechanical aptitude, reading diagrams and schematics, and utilizing troubleshooting skills.
Communicate with equipment manufacturers as necessary to assist with diagnostics and parts identification.
Consult with the Technical Assistance Group for additional support when required during service visits.
Install parts promptly and professionally in accordance with company policies.
Promote and recommend additional services to customers when applicable.
Complete accurate and timely administrative paperwork, including work orders, time sheets, receipts, and inventory reports.
Adhere to safety protocols and accident prevention procedures.
Maintain an organized service vehicle, including accurate inventory of parts and tools.
Achieve productivity standards set by the company.
Requirements:
Frequent kneeling, bending, squatting, pushing, pulling, and reaching.
Ability to occasionally lift and carry up to 70 pounds.
Work around moving mechanical parts, steam equipment, open flames, and heated surfaces, with exposure to liquids, electrical shock, and varying environmental conditions.
Ability to work at heights, including on ladders and roofs.
High school diploma or equivalent.
2 years of technical experience in refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service.
Valid driver’s license with a clean driving record.
Willingness to participate in an emergency on-call rotation, including nights and weekends.
Availability for occasional overnight travel.
Technical training, licenses, and certifications such as EPA or CFESA.
Experience with commercial refrigeration and/or commercial cooking equipment repair.
Self-motivated with the ability to prioritize tasks and work independently with minimal supervision.