Operations Manager
Servpro
Full-time
On-site
Alexandria, Virginia, United States
Do you love helping people through difficult situations?
Then don’t miss your chance to join our Franchise as a new Operations Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!
Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!
As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.
Job Description:
Manage production operations, ensuring jobs are completed according to SERVPRO® production processes and procedures. Manage all aspects of Franchise production. Manage and improve customer satisfaction, including the resolution of customer complaints.
Responsibilities:
- Ensure production staff follows SERVPRO® Franchise processes relating to customers and takes care of customer needs
- Network and build relationships with centers of influence (COIs)
- Keep the Owner or General Manager updated on production
- Manage production managers and manage production staff, as necessary
- Oversee Work-in-Progress (WIP) meetings to monitor progress of jobs, ensuring most efficient production possible
- Oversee or manage Large Loss jobs by providing quick responses to job loss site, ensuring any size losses are handled professionally and profitably
- Oversee and verify accuracy of job estimates, resulting in improved profit margin
- Ensure compliance with job standards to achieve defined results in production division
- Keep facility in working order, ensuring equipment is well-maintained
- Make sure production team employees follow safety and risk management guidelines on the job site, in the office, and while traveling
- Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently and within compliance
Qualifications:
- 2+ years of operation management experience
- Effective written and oral communication
- Experience in cleaning/restoration industry preferred
- High school diploma/GED
- IICRC certifications preferred
- Ability to travel locally and out of state when necessary
- Ability to successfully complete a background check subject to applicable law
Physical and Work Environment Requirements:
- Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
- Exposure to chemicals
- Walking and standing for long periods of time, driving, sitting, climbing,
- Ability to climb ladders and work at ceiling heights
- Ability to work in tight spaces (e.g., crawls spaces under buildings)
- Repetitive pushing/pulling/lifting/carrying objects
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.